Return and Refund Policy
1. Digital Products (Instant Access)
Due to the non-returnable nature of digital content, the customer acknowledges that their right to an exchange or refund is waived once the payment process is completed and access to (links, codes, or files) is granted. Claims for compensation or refunds will only be considered if a technical defect prevents the customer from utilizing the product, provided that the store is notified and the defect cannot be resolved within 48 hours from the reporting date.
2. Physical Products (Tangible Goods)
- Timeframes: In accordance with consumer protection regulations, the customer has the right to request a refund within 7 days, or an exchange within 14 days from the date of delivery.
- Condition Requirements: To qualify for a return or exchange, the product must be in its original purchasing condition, unused, and in its complete factory packaging.
- Financial Obligations: The customer bears all shipping costs arising from return delivery. An exception is made if a manufacturing defect is proven or if the product differs from the agreed specifications; in such cases, the store will cover all related expenses.
3. Bundles and Combined Offers
In the event of a partial contract cancellation involving the return of a physical product that was purchased as part of a "Bundle," the refunded amount will be calculated based on the standalone price of the physical item after deducting the full value of the digital product (which remains in the customer's possession). Additionally, the store reserves the right to deduct the value of any free shipping benefits granted at the time of purchase from the final refunded amount.
4. General Rules and Timeframes
- All requests must be officially submitted through our approved channels (WhatsApp/Email) accompanied by the order details.
- Refund processing is subject to the procedures of banking payment gateways and takes between 7 to 14 business days from the date the return request is officially approved.
5. Non-Returnable Items (Exceptions)
In compliance with applicable laws and regulations, the consumer is not entitled to return or exchange products in the following cases:
- Custom-Made Products: Items manufactured or modified based on specifications provided by the consumer (such as custom designs, name printing, or size adjustments), unless a manufacturing defect is present.
- Received Digital Products: Once digital content is downloaded or an activation code is received, as it is impossible to restore the product to its original condition.
- Hygiene and Personal Products: Products whose original packaging has been opened and cannot be resold for public health or personal hygiene reasons.
- Damage Due to Misuse: Any product that displays defects resulting from customer negligence, improper storage, or usage that violates the operational guidelines.